About SCMA

Putting The Pieces Together

The mission of Senior Care Management Associates (SCMA) is to assist older adults to live as independently as possible in a safe environment while maintaining their dignity and self esteem.
Consider us your caregiving concierge!

Deanna, Bill, & Caryn

Meet the associates

Caryn Utberg, CSA®, CLTC®, LTCCP®
Owner & Professional Care Manager

Since 1999 Caryn has worked with seniors, their families and other professionals in the Adult Day Center, Assisted Living Community and Private-Duty Home Care arena including the NC certification as a home care agency director. Caryn is "Eden At Home" certified - training that focuses on applying the power of the Eden Alternative’s Ten Principles to improving quality of life for Elder(s) living at home and their care partners. She brings extensive experience on the “care” side of long-term care to her leadership of SCMA. With her caregiving background plus experience coaching long-term care providers locally and nationally, Caryn's expertise allows SCMA to work effectively with its clients and their caregivers - both family and professional caregivers.

She holds three prestigious professional designations:

Certified Senior Advisor (CSA)
Certified in Long Term Care (CLTC)
Long Term Care Claims Professional (LTCCP)

Caryn also has practical experience qualifying her to provide long-term care insurance and LTC planning services for adults and their families. She is a licensed LTC insurance agent in NC, partnering with the Comfort LTC agency to offer insurance solutions for advanced LTC planning from: Genworth, Lincoln Financial, Mutual of Omaha, National Guardian Life, Nationwide, OneAmerica/StateLife, Thrivent, and TransAmerica. Caryn works with all insurance companies to help clients manage the often-confusing claims process.

"Ms. Utberg provided professional, knowledgeable, and caring customer service. She went out of her way to make sure we had the best customer service that she could provide." – Mr. Dale V. Goodman

Caryn serves on the board of directors for Wake County Resources for Seniors. She is an active member of the Society of Certified Senior Advisors, Chapel Hill and Durham Eldercare Resources (CHADER).

Caryn grew up in Durham; she enjoys getting her hands dirty in her garden, growing orchids, and doing home improvement projects.

Deanna Ayers, BSW
Care Manager, Social Worker
Aging Life Care Professional™

Deanna brings to SCMA her extensive social work experience in hospice, short-term acute rehabilitation, and long-term care. She earned her social work degree in 1991 from Middle Tennessee State University, and has done additional training in the area of child protective services.

"I want my clients to know they aren't alone. I consider myself to be their cheerleader and introduce myself that way. I believe in being very direct with people so they can make informed decisions. I may not always have an answer, there may not always be a perfect solution, but I can always listen, and often that helps work things out. I am an 'advocate'." - Deanna

We couldn't have said it better ourselves! Deanna's professional training, experience, and her focus on client care makes her a perfect fit with SCMA's mission.

Deanna has earned the prestigious "Aging Life Care Professional" designation and is a professional member of the Aging Life Care Association. CLICK HERE to learn more about working with an Aging Life Care Professional.

Deanna is "Eden At Home" certified - training that focuses on applying the power of the Eden Alternative’s Ten Principles to improving quality of life for Elder(s) living at home and their care partners.

She is also a certified, volunteer Guardian ad Litem representing children in court in the Durham judicial district.

Deanna is married to her college sweetheart, Chris, who doesn't always understand how she can become so close to complete strangers. They are both SEC sports fans.

Mandy Summerson, MS
Care Manager, Gerontologist
Aging Life Care Professional™

Mandy is a Gerontologist and has worked as Executive Director of a non-profit organization assisting older adults to "age in community". She has also spent time working with a home care agency as Director of Client Relations. She volunteers her time with hospice care and is currently a board member for and past president of the national Village to Village Network.

"My life’s work is devoted to helping older adults create and live the lives they want. Supporting them to maintain autonomy, productivity, and the ability to remain safely at home for as long as possible. Offering a listening ear and a hand to hold, literally and metaphorically. Being an advocate." - Mandy

Mandy has earned the prestigious "Aging Life Care Professional" designation and is a professional member of the Aging Life Care Association. CLICK HERE to learn more about working with an Aging Life Care Professional.

Mandy is "Eden At Home" certified - training that focuses on applying the power of the Eden Alternative’s Ten Principles to improving quality of life for Elder(s) living at home and their care partners.

Her prior work included program manager at the Durham-Chapel Hill Jewish Federation and worked as the Business Manager of the The Lerner Jewish Community Day School. Mandy's life experience caring for her father with dementia led her to return to school to obtain her Masters in Gerontology.

Mandy is also a member of the Gerontological Society of America, Southern Gerontological Society and National Aging in Place Council - Triangle Chapter.

She is married and has two teenage boys who are very active in sports and as a family enjoy watching all kind of sports including, football, basketball, soccer and the latest love is hockey!

J. William (Bill) Crittenden, MPA, DMin
Founder

As the founder of SCMA, Bill brought to our business his many years of counseling, pastoral, and senior care facility administrative experience to create our unique, holistic approach to care management - caring for the full person AND their loved ones.

As we continue to serve our clients according to Bill's vision of professional care management, we are thankful for his leadership over the years and wish him well in his retirement.